Integration & workflow automation
Connect applications, APIs and business processes so information and actions can move between teams. We design the integration around the complete workflow, including permissions, confirmation, failures and reconciliation.
Discuss your projectOperations leaders, platform teams and businesses connecting existing systems
Considered together.
Built around your work.
The useful result of automation usually lives beyond its first screen. A request must become a case, a reviewed update must reach the system of record, or a status change must be reflected in another application. Integration work needs to address those transitions, not just demonstrate a successful API call.
Shape a workstream around the capabilities you need. The proposal defines which parts are included and how they will be evaluated.
Identify the authoritative record, the people who own it and each transition required to complete the work. Separate reading information from changing it.
We map identifiers, account boundaries, authentication, field definitions and the provider capabilities the workflow depends on. Unknown or unavailable interfaces become explicit dependencies in the scope.
Build the required exchanges through supported interfaces. Translate between domain models while retaining enough context to understand where each record came from.
Implementation can include API clients, webhooks, scheduled synchronisation and application-facing endpoints. Provider access, quotas, event behavior and licensing are confirmed for the customer environment.
Design for retries, partial success, duplicate messages and systems that are temporarily unavailable. An action should have a clear identity and an inspectable result.
Where a workflow spans systems, we define what can be retried safely, what requires reconciliation and what must go to a person. A timeout does not automatically mean that an external write failed.
Give the owning team a useful view of pending work, completed actions and exceptions. Make manual intervention part of the workflow where automation cannot resolve the issue safely.
The acceptance check follows the result into the system of record and back to the user-visible status. Logs and dashboards are useful only when they help explain or recover the actual business task.
Concrete outputs to agree at the start of an engagement. The final scope depends on your systems, access and priorities.
Inside an engagement
Illustrative engagement: a business wants a reviewed enquiry to enter its CRM with the right context, owner and status.
The business can distinguish queued, accepted and failed work and knows which external record represents the completed action.
Start with enough detail to make a good decision. Expand the work when the first scope has earned it.
Review the problem, existing systems and intended users. Identify the first complete workflow, its dependencies and the evidence that would demonstrate a useful result.
Agree responsibilities and review points. Develop the experience and technical implementation together, with working increments that can be inspected against the brief.
Review the result in the agreed environment. Document configuration, remaining limits and operating ownership. Ongoing support or further development is scoped explicitly.
Scope, responsibilities and commercial terms are agreed with your team.
We first review the vendor’s supported interfaces, access requirements and the operations you need. Integration feasibility is specific to that environment; we do not promise every connector in advance.
We examine supported export/import mechanisms and approved alternatives. If a reliable integration is unavailable, that limitation becomes part of the proposal rather than being hidden behind a fragile demonstration.
Yes, where appropriate. The agent calls a scoped tool while the integration retains responsibility for authentication, allowed actions, external results and recovery. The model should not bypass those boundaries.
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